Return Policy

Digital Products

Because 9STARNZ products are digital files delivered by download, they cannot be returned in the way a physical item can. Once files have been downloaded, we are unable to take them back, so all sales are generally final.

When We Will Make It Right

We want you to be satisfied with your purchase. Contact us within 14 days of your order and we will help or issue a refund where appropriate if:

• the download link does not work and we cannot resolve the problem;
• the files are corrupted or will not open in the software listed on the product page;
• the files you received are materially different from the product description;
• you were charged more than once for the same order.

When Refunds Are Not Available

We cannot refund a purchase because of a change of mind, because you ordered the wrong file, or because you do not own compatible software, since the digital files have already been delivered.

How to Request Help

Email [email protected] with your order number, the email used at checkout and a short description of the problem. Screenshots are helpful. We will reply, usually with a replacement download or a fix. Approved refunds are returned to your original payment method; your bank may take several days to show the credit.

Contact

9STARNZ INC., 18011 Iselt Court, Tomball, TX 77377, UNITED STATES.