Frequently Asked Questions

You receive digital design files in 2D and 3D formats. The formats and contents are listed on each product page.

No. All products are digital and nothing is shipped physically.

After payment is confirmed, we email a secure download link to the address you used at checkout.

Usually within a few minutes of payment. If it takes longer, check your spam folder and then contact us.

Check spam or junk folders and confirm the email address you entered. If it is still missing, email [email protected] with your order number and we will resend the link.

Each product page lists the file formats included, so you can check compatibility with your design, slicing or cutting software before buying.

Yes, in most cases you may use files to make finished items to sell, unless the product page states otherwise. You may not resell or share the digital files themselves.

Because files are delivered digitally, all sales are generally final. We will help or refund within 14 days if a file is corrupted, does not open, differs materially from its description, or you were charged twice.

Email us with your order number and a short description or screenshot. We will provide a working replacement or help you troubleshoot.

Links can be limited in time or number of downloads, so please save your files in a safe place as soon as you download them.

Payments are handled by trusted third-party payment providers. We do not store your full card details.

Email [email protected]. Our company address is 9STARNZ INC., 18011 Iselt Court, Tomball, TX 77377, UNITED STATES.